@Lance Longwell, true. With some airlines it takes forever, with some, like Ryanair – often you get nothing, if we believe passenger reviews, but it’s still worth making a claim. Because, if we, passengers, don’t ask for this money, it won’t improve itself.

There’s the law and then there’s the reality. We were protected under EU261 and then had to spend 2 years battling Vueling to honor its obligations under the law. EU261 is great in principle, but lacks ‘teeth’ and is largely up to companies if they want to follow it. It’s good for travelers to know, but they should moderate their expectations in terms of dispute resolution.